At Century Gold, we want you to be completely satisfied with your jewelry purchase. To ensure a seamless experience, we have established the following Return and Exchange Policy:

 

Eligibility for Exchange

Jewelry purchased from Century Gold may be eligible for exchange within 30 days from the original date of purchase. To be eligible for exchange, the jewelry must be in its original purchase condition and must show no evidence of usage. Please note that jewelry can only be exchanged once within these 30 days.

 

Proof of Purchase

Customers requesting an exchange or upgrade are required to present the original purchase invoice or a valid proof of purchase. The name on the exchange or refund request must match the name on the invoice. This documentation is essential to facilitate the exchange process and maintain the security of the transaction.

 

Exclusions for Discounted Items

Please note that discounted items (or items purchased at a discounted value) are not eligible for exchange. We encourage you to carefully consider your purchase of discounted items as they are final sales and cannot be exchanged.

 

Refunds for Manufacturing Defects

You may be eligible for a refund if your jewelry exhibits a manufacturing defect that cannot be repaired or replaced. This refund option is available for up to 7 days from the date of purchase. Our goal is to address quality-related concerns and ensure your satisfaction.

 

Deductions from Refund

In cases where a refund is approved, any charges incurred by Century Gold during the transaction, including credit card charges, will be deducted from the refund amount. We believe in transparency and want to ensure that you are aware of any financial considerations.

 

Exclusions for Custom-Made Jewelry

Please be aware that the promise for exchange and upgrade does not apply to custom-made jewelry. Custom-made pieces may have specific conditions or limitations, which will be communicated to you during the customization process.

 

At Century Gold, we strive to provide you with exquisite jewelry and exceptional service. If you have any questions about our Return and Exchange Policy, feel free to contact us at info@centurygold.com for assistance.